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Our Promise to Your Privacy

Our Commitment
At Make Ready Consulting and Make Ready Group, we are deeply committed to safeguarding your online privacy and protecting the personal information you entrust to us across our entire website and all our digital services, including our innovative SBIR Search Tool. We promise to protect any personal information you provide and ensure it is used only in accordance with your preferences and this comprehensive privacy policy. As a veteran-owned small business specializing in government contracting, SBIR/STTR proposal development, and business consulting services, we lead by example in helping our clients and other businesses understand the importance of responsible information use, data security, and privacy protection in the digital age.
Our commitment extends beyond mere compliance with data protection regulations. We believe that trust is the foundation of our relationship with you, and we work tirelessly to maintain that trust through transparent practices, robust security measures, and a genuine respect for your privacy rights.
How We Use Your Personal Information
The primary purpose of collecting personal information through our website and SBIR Search Tool is to enhance your experience across all our services and guide the development of new, relevant offerings that meet your specific needs. Whether you're browsing our consulting services, reading our blog, downloading resources, or using our SBIR Search Tool, this information allows us to customize our communications to suit your interests, ensuring you receive more of what matters to you in the world of government contracting, business development, and proposal success.
Website-Wide Uses of Your Information Include:
For general website experience, we personalize content based on your interests and browsing history, remember your preferences for future visits, provide relevant content recommendations, optimize site navigation based on user patterns, and customize service offerings to your business needs. This creates a more tailored and efficient experience each time you visit our site.
In managing consulting services and client relationships, we use your information for managing client relationships and project delivery, scheduling consultations and meetings, tracking project progress and deliverables, maintaining client communication history, processing billing and payments, and providing ongoing support and resources. This ensures smooth project execution and maintains the high quality of service our clients expect.
For content and resource delivery, your information helps us send newsletters and blog updates, provide access to downloadable resources, share industry insights and best practices, deliver webinar and event notifications, and create customized content based on your interests. This keeps you informed about the latest developments in government contracting and provides valuable resources for your business growth.
In our marketing and business development efforts, we use information to send details about our services, share success stories and case studies, provide special offers and promotions, conduct market research and surveys, and improve our service offerings. These activities help us better understand your needs and continuously enhance our value proposition.
SBIR Search Tool-Specific Uses Include:
The search and discovery enhancement features use your information to personalize search results based on your previous queries and interests, provide intelligent recommendations for SBIR/STTR opportunities that match your capabilities, analyze search patterns to improve our opportunity matching algorithms, track which opportunities you've viewed to avoid redundant suggestions, and suggest related opportunities you might have missed. This sophisticated system ensures you never miss a relevant opportunity.
User account management involves creating and maintaining your secure user account, managing your login credentials and authentication, storing your search preferences and saved opportunities, maintaining your favorites list for easy access to opportunities of interest, tracking your session activity for security and user experience optimization, and synchronizing your account across devices. This provides a seamless experience regardless of how you access our tool.
Document processing and analysis capabilities include processing uploaded documents such as PDFs, Word documents, and text files to extract relevant keywords, analyzing document content to match with appropriate SBIR/STTR opportunities, storing document metadata including filename, upload date, and file size for reference, maintaining a history of your document-based searches for improved recommendations, and learning from your document patterns to enhance future searches. This advanced functionality transforms your existing capability statements and technical documents into powerful search tools.
Our opportunity tracking and management system monitors deadlines for opportunities you've shown interest in, sends alerts for approaching deadlines, tracks application status if you choose to share it, provides analytics on your opportunity pipeline, and suggests complementary opportunities. This comprehensive tracking ensures you never miss a deadline and can manage multiple opportunities effectively.
For organizations using our collaboration and team features, we enable team members to share opportunities when applicable, manage access permissions for organizational accounts, facilitate internal communication about opportunities, track team activity and engagement, and provide organizational-level analytics. These features transform the SBIR search process from an individual activity to a coordinated team effort.
Information We Collect
Information You Provide Directly:
When you interact with our website through contact forms and inquiries, we collect your name and title, company name and size, email address, phone number, mailing address, industry and business type, service interests, message content from contact forms, consultation scheduling preferences, and newsletter subscription preferences. This information helps us understand your needs and provide appropriate services.
For account registration in both our SBIR Tool and Client Portal, we gather your full name and/or company name, email address as your primary identifier, password which is encrypted and securely stored, phone number as an optional field for enhanced support, company information including size, industry, and capabilities, CAGE code, DUNS number, or UEI if applicable, biographical information for team members, and business certifications such as 8(a), HUBZone, WOSB, VOSB, and others. This comprehensive profile helps us match you with the most relevant opportunities.
SBIR Search Tool activity data encompasses keywords and search terms used, filters applied including Open, SBIR, STTR, Phase I, and Phase II, search frequency and timing, documents uploaded for search purposes, time spent reviewing specific opportunities, opportunities marked as favorites, PDF exports generated and downloaded, and proposal assistance requests. This behavioral data helps us continuously improve the tool's effectiveness.
Client project information includes project requirements and specifications, proposal drafts and revisions, technical documentation, capability statements, past performance information, financial capacity indicators, team member qualifications, and subcontractor information. This sensitive information is handled with the utmost care and security.
Website interaction data covers pages visited and navigation paths, resources downloaded, blog posts read and shared, webinar registrations and attendance, event participation, social media interactions, email engagement metrics, and service inquiries and interests. This helps us understand which content and services provide the most value to our users.
Payment and billing information is collected through secure third-party providers and includes credit card or payment method details, billing address, invoice history, purchase history, contract details, and payment preferences. We never store complete payment information on our servers for security reasons.
Information Collected Automatically:
Technical information gathered automatically includes IP address and approximate geographic location, browser type and version, operating system, device information whether desktop, mobile, or tablet, screen resolution and display settings, language preferences, network information, and time zone settings. This technical data helps us optimize our services for your specific setup.
Website usage analytics track entry and exit pages, pages visited and time spent on each page, click patterns and navigation paths, scroll depth and engagement metrics, form interaction data, download activity, search queries within our site, referral sources, and campaign tracking data. These metrics help us understand how users interact with our site and where we can improve.
SBIR Tool usage analytics specifically monitor feature usage statistics, error logs and performance metrics, session duration and frequency, API usage if applicable, integration usage patterns, export and download patterns, and collaboration feature usage. This detailed tracking helps us prioritize feature development and ensure optimal performance.
We employ various types of cookies and tracking technologies for different purposes. Essential cookies are required for basic site functionality, while performance cookies help us understand site performance. Functionality cookies remember your preferences, analytics cookies track usage patterns and behaviors, and marketing cookies are used to deliver relevant advertisements with your consent. We also use session cookies as temporary cookies for your browsing session, persistent cookies that remain on your device between sessions, and third-party cookies set by our trusted partners.
Communication tracking includes email open rates and click-through rates, newsletter engagement metrics, customer support ticket history, live chat transcripts if used, phone call logs but not recordings, meeting scheduling data, and webinar participation data. This helps us understand which communications are most valuable and how to better serve you.
How We Protect Your Information
Make Ready Consulting employs a comprehensive range of administrative, managerial, and technical security measures to safeguard your personal information across our entire website and all digital services. We adhere to strict internal standards for handling personal data, which include specific controls for protecting the information we collect online. Our multi-layered security approach encompasses numerous protective measures.
Technical Security Measures:
Our encryption and data protection protocols include industry-standard SSL/TLS encryption for all data transmissions, AES-256 encryption for stored sensitive data, encrypted backups with secure key management, secure password hashing using bcrypt or similar algorithms, end-to-end encryption for document uploads, tokenization of payment information, and encrypted communication channels for client data. These measures ensure your data remains protected both in transit and at rest.
Access controls are implemented through role-based access control (RBAC) for internal systems, multi-factor authentication for administrative access, regular access reviews and privilege audits, automated session timeouts for inactive users, IP whitelisting for sensitive operations, granular permission settings for team accounts, and secure API authentication for integrations. These controls ensure only authorized personnel can access sensitive information.
Infrastructure security measures include firewalls and intrusion detection systems, regular security patching and updates, distributed denial-of-service (DDoS) protection, secure cloud hosting with SOC 2 compliance, regular vulnerability scanning and penetration testing, isolated environments for different services, redundant systems for high availability, and comprehensive disaster recovery and business continuity planning. This robust infrastructure provides multiple layers of protection against various threats.
Data segregation and protection involves logical separation of client data, encrypted storage for sensitive documents, secure data transmission protocols, regular data integrity checks, automated backup procedures, geographic data redundancy, and secure data destruction procedures. These practices ensure your data remains isolated and protected throughout its lifecycle.
Organizational Security Measures:
Employee training and policies form a crucial part of our security strategy. All staff undergo mandatory privacy and security training, sign confidentiality agreements, and those handling sensitive data undergo background checks. We provide regular security awareness updates, clear data handling procedures and guidelines, incident response training, social engineering awareness, and enforce clean desk and clear screen policies. This human element of security is often the most critical.
Vendor management procedures include careful vetting of third-party service providers, data processing agreements with all vendors, regular audits of vendor security practices, minimal data sharing with external parties, clear data retention and deletion policies, vendor security assessments, ongoing monitoring of vendor compliance, and strict incident notification requirements. We ensure our partners maintain the same high standards we set for ourselves.
Our incident response capabilities encompass a comprehensive incident response plan, 24/7 security monitoring, rapid breach notification procedures, regular incident response drills, continuous improvement based on lessons learned, forensic investigation capabilities, legal and regulatory compliance procedures, and customer notification protocols. This preparedness ensures we can respond quickly and effectively to any security incident.
Compliance and certifications demonstrate our commitment to security through NIST cybersecurity framework compliance, GDPR and CCPA compliance measures, regular third-party security audits, industry best practice adoption, continuous monitoring and improvement, regular policy reviews and updates, and comprehensive compliance tracking and reporting. These external validations provide additional assurance of our security posture.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our comprehensive data retention policies ensure we balance operational needs with privacy protection.
For website and general data, contact form submissions are retained for 3 years, newsletter subscriptions are retained until you unsubscribe, website analytics are retained for 26 months, marketing communications are retained for 2 years, cookie data varies by cookie type from session-based to 2 years, and server logs are retained for 90 days. These retention periods allow us to maintain service quality while respecting your privacy.
Client and project data follows different retention schedules based on legal and business requirements. Active client data is retained for the duration of engagement plus 7 years, project documentation is retained per contract terms, proposal materials are retained for 5 years, communication records are retained for 5 years, financial records are retained for 7 years per legal requirements, and contracts and agreements are retained for 10 years. These longer retention periods ensure we meet our legal obligations and can provide ongoing support to our clients.
SBIR Search Tool data retention includes user account information retained while the account is active, search history retained for 24 months, favorites and saved opportunities retained until manually deleted, document upload records retained for 12 months, PDF export history retained for 12 months, and login history retained for 6 months. These periods balance functionality with privacy considerations.
For inactive accounts, we send a notification when accounts have been inactive for 12 months, send a second notification at 18 months of inactivity, schedule accounts for deletion after 24 months of inactivity, provide an option to export data before deletion, permanently delete data after a 30-day grace period, though anonymized aggregate data may be retained for analytics purposes. This graduated approach ensures users have ample opportunity to maintain their accounts or retrieve their data.
Marketing and communication data retention includes email engagement data retained for 3 years, unsubscribe requests retained permanently to honor your preferences, do-not-contact lists retained permanently for compliance, communication preferences retained until account deletion, and campaign response data retained for 2 years. These policies ensure we respect your communication preferences while maintaining necessary records.
Your Privacy Rights
We respect your rights regarding your personal information and provide multiple ways to exercise these rights. You have the right to access your data, which means you can request a copy of all personal data we hold about you, receive data in a commonly used and machine-readable format, and understand how your data is being processed. This transparency ensures you always know what information we have and how we use it.
Your right to correction allows you to update inaccurate or incomplete personal information, add supplementary information to your profile, and correct errors in your account details. We make it easy to keep your information current and accurate through your account settings or by contacting our support team.
The right to deletion enables you to request deletion of your personal information, exercise your right to be forgotten under applicable laws, and request removal from marketing communications. We will honor these requests promptly, subject to any legal obligations to retain certain information.
You may exercise your right to restrict processing by limiting how we use your personal information, opting out of certain data processing activities, and controlling data sharing preferences. This gives you granular control over how your information is used while still allowing you to benefit from our services.
The right to data portability ensures you can export your data in a structured format, transfer data to another service provider, and maintain ownership of your information. We believe your data belongs to you and should be easily portable.
Third-Party Services and Integrations
Our website and SBIR Search Tool may integrate with various third-party services to enhance functionality and provide comprehensive services. These integrations are carefully selected and monitored to ensure they meet our high standards for privacy and security.
For website platform and hosting, we utilize Wix.com for website hosting and content management, content delivery networks (CDN) for performance optimization, domain name services (DNS) providers for reliable access, and SSL certificate authorities for secure connections. These foundational services ensure our website remains fast, secure, and accessible.
Analytics and performance monitoring tools include Google Analytics for website usage statistics, custom analytics for SBIR tool optimization, performance monitoring services to ensure smooth operation, heat mapping and user behavior tools for user experience improvements, A/B testing platforms for continuous enhancement, and error tracking and debugging tools for maintaining quality. These tools help us understand how to better serve you without compromising your privacy.
Communication and marketing tools encompass email service providers for newsletters and notifications, customer relationship management (CRM) systems for maintaining our relationship with you, marketing automation platforms for relevant communications, live chat and support ticket systems for real-time assistance, video conferencing tools for consultations, calendar scheduling applications for convenient booking, and SMS notification services with your explicit consent. These tools enable us to communicate effectively while respecting your preferences.
Payment processing is handled through secure payment gateways including Stripe and PayPal, invoice and billing management systems for transparent accounting, subscription management services for recurring services, and financial reporting tools for business operations. We never directly handle or store your complete payment information.
Cloud services and storage include cloud storage for document management, backup and disaster recovery services for data protection, computing resources for data processing, and database hosting services for reliable data access. These services provide the infrastructure necessary for reliable and secure operations.
Business tools and integrations encompass project management platforms for efficient service delivery, document collaboration tools for seamless teamwork, electronic signature services for convenient contract execution, time tracking and billing software for accurate invoicing, and accounting and bookkeeping integrations for financial management. These tools help us deliver professional services efficiently.
Security and compliance services include identity verification services for enhanced security, fraud prevention tools to protect all users, security monitoring services for threat detection, and compliance management platforms for regulatory adherence. These services add additional layers of protection to our own security measures.
SBIR-specific integrations connect with government contract databases for opportunity updates, federal procurement systems for accurate information, opportunity tracking services for comprehensive coverage, and compliance verification tools for ensuring eligibility. These specialized integrations make our SBIR Search Tool uniquely valuable.
All third-party services are carefully selected based on their privacy practices, security measures, and compliance with applicable regulations. We ensure that appropriate data processing agreements are in place with each service provider, and we regularly review these relationships to ensure they continue to meet our high standards for data protection.
Children's Privacy
Our website and SBIR Search Tool are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we may have collected information from their child should contact us immediately so we can take appropriate action.
International Data Transfers
As our services may be accessed globally, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. However, we ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information. These safeguards may include standard contractual clauses approved by relevant authorities, adequacy decisions, or other legally recognized transfer mechanisms.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy, notify you via email or through the SBIR Search Tool, potentially request your consent for significant changes affecting how we process your data, and archive previous versions for reference. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us. We value your privacy and are committed to addressing any concerns you may have.
You can reach Make Ready Consulting and Make Ready Group at our primary email address privacy@make-ready-consulting.com. For general inquiries, you may also contact us through our main website contact form or by mail at our business address. Our Data Protection Officer can be reached directly at dpo@make-ready-consulting.com for privacy-specific concerns.
We are committed to working with you to address any privacy concerns and will respond to all inquiries within 30 business days. For urgent privacy matters, please indicate the urgent nature in your communication subject line.
Additional Website-Specific Policies
Blog and Content Interactions
When you interact with our blog or other content on our website, we may collect information about articles you read to provide more relevant content recommendations. Any comments you post, if this feature is enabled, will be visible to other users and become part of the public discourse. Social media sharing activities may be tracked to understand content popularity, and we log downloaded resources and whitepapers to improve our content offerings. We may use this information to recommend relevant content that matches your interests and needs.
Testimonials and Success Stories
We greatly value the success of our clients and may request permission to share your success story with others. Client testimonials are only published with explicit consent, and we will never share your story without your written approval. You may request removal of your testimonial at any time, and we will promptly honor such requests. If desired, we will anonymize details upon request while maintaining the essence of your success story.
Photography and Media
Photos from events we host or participate in may be used on our website to showcase our community and activities. We will seek consent before using identifiable images and respect any preferences you may have about photography. You may request removal of your image at any time, and we will promptly comply with such requests. For large events, we may post general notices about photography, and attendance constitutes consent unless you specifically opt out.
Forums and Community Features
If we implement forums or community features, posts in public forums will be visible to all users and may be indexed by search engines. We moderate content for inappropriate material to maintain a professional and respectful environment. While we strive to maintain security, we are not responsible for information you choose to share publicly. Any private messaging features, if available, will be encrypted to protect your communications.
Cookie Policy Details
We use cookies and similar tracking technologies to improve your browsing experience on our website and SBIR Search Tool. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.
Essential cookies are necessary for the website to function properly and include those for user authentication and login status, shopping cart and checkout process functionality, security tokens and fraud prevention, load balancing and server allocation, and basic user preferences. These cookies cannot be disabled without significantly impacting site functionality.
Performance and analytics cookies help us understand how visitors use our website by tracking page views and navigation paths, time spent on pages, browser and device information, error reports and performance data, and A/B testing results. This information helps us improve our services and user experience.
Functionality cookies remember your choices and provide enhanced features including language and region preferences, login information if you choose to be remembered, customized content settings, accessibility preferences, and temporary form field data. These cookies make your experience more personalized and convenient.
Marketing and advertising cookies, used only with your consent, help us deliver relevant advertisements through interest-based advertising, campaign effectiveness measurement, remarketing to website visitors, social media integration, and cross-device tracking. You can opt out of these cookies at any time without affecting site functionality.
You can manage cookies through your browser settings to block or delete cookies, our cookie consent tool presented on your first visit, opt-out links provided in our emails, and privacy settings within your account. Note that blocking certain cookies may impact website functionality, and we recommend allowing essential cookies for the best experience.
How We Protect Your Information
Make Ready Consulting employs a comprehensive range of administrative, managerial, and technical security measures to safeguard your personal information across our entire website and all digital services. We adhere to strict internal standards for handling personal data, which include specific controls for protecting the information we collect online. Our multi-layered security approach includes:
Technical Security Measures:
1. Encryption and Data Protection

  • Industry-standard SSL/TLS encryption for all data transmissions

  • AES-256 encryption for stored sensitive data

  • Encrypted backups with secure key management

  • Secure password hashing using bcrypt or similar algorithms

  • End-to-end encryption for document uploads

  • Tokenization of payment information

  • Encrypted communication channels for client data

2. Access Controls

  • Role-based access control (RBAC) for internal systems

  • Multi-factor authentication for administrative access

  • Regular access reviews and privilege audits

  • Automated session timeouts for inactive users

  • IP whitelisting for sensitive operations

  • Granular permission settings for team accounts

  • Secure API authentication for integrations

3. Infrastructure Security

  • Firewalls and intrusion detection systems

  • Regular security patching and updates

  • Distributed denial-of-service (DDoS) protection

  • Secure cloud hosting with SOC 2 compliance

  • Regular vulnerability scanning and penetration testing

  • Isolated environments for different services

  • Redundant systems for high availability

  • Disaster recovery and business continuity planning

4. Data Segregation and Protection

  • Logical separation of client data

  • Encrypted storage for sensitive documents

  • Secure data transmission protocols

  • Regular data integrity checks

  • Automated backup procedures

  • Geographic data redundancy

  • Secure data destruction procedures

Organizational Security Measures:
1. Employee Training and Policies

  • Mandatory privacy and security training for all staff

  • Signed confidentiality agreements

  • Background checks for employees handling sensitive data

  • Regular security awareness updates

  • Clear data handling procedures and guidelines

  • Incident response training

  • Social engineering awareness

  • Clean desk and clear screen policies

2. Vendor Management

  • Careful vetting of third-party service providers

  • Data processing agreements with all vendors

  • Regular audits of vendor security practices

  • Minimal data sharing with external parties

  • Clear data retention and deletion policies

  • Vendor security assessments

  • Ongoing monitoring of vendor compliance

  • Incident notification requirements

3. Incident Response

  • Comprehensive incident response plan

  • 24/7 security monitoring

  • Rapid breach notification procedures

  • Regular incident response drills

  • Continuous improvement based on lessons learned

  • Forensic investigation capabilities

  • Legal and regulatory compliance procedures

  • Customer notification protocols

4. Compliance and Certifications

  • NIST cybersecurity framework compliance

  • GDPR and CCPA compliance measures

  • Regular third-party security audits

  • Industry best practice adoption

  • Continuous monitoring and improvement

  • Regular policy reviews and updates

  • Compliance tracking and reporting

Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our data retention policies include:
1. Website and General Data

  • Contact form submissions: Retained for 3 years

  • Newsletter subscriptions: Retained until unsubscribe

  • Website analytics: Retained for 26 months

  • Marketing communications: Retained for 2 years

  • Cookie data: Varies by cookie type (session to 2 years)

  • Server logs: Retained for 90 days

2. Client and Project Data

  • Active client data: Retained for duration of engagement plus 7 years

  • Project documentation: Retained per contract terms

  • Proposal materials: Retained for 5 years

  • Communication records: Retained for 5 years

  • Financial records: Retained for 7 years per legal requirements

  • Contracts and agreements: Retained for 10 years

3. SBIR Search Tool Data

  • User account information: Retained while account is active

  • Search history: Retained for 24 months

  • Favorites and saved opportunities: Retained until manually deleted

  • Document upload records: Retained for 12 months

  • PDF export history: Retained for 12 months

  • Login history: Retained for 6 months

4. Inactive Account Data

  • Accounts inactive for 12 months: Notification sent

  • Accounts inactive for 18 months: Second notification sent

  • Accounts inactive for 24 months: Scheduled for deletion

  • Option to export data before deletion

  • Permanent deletion after 30-day grace period

  • Anonymized aggregate data may be retained

5. Marketing and Communication Data

  • Email engagement data: Retained for 3 years

  • Unsubscribe requests: Retained permanently

  • Do-not-contact lists: Retained permanently

  • Communication preferences: Retained until account deletion

  • Campaign response data: Retained for 2 years

Your Privacy Rights
We respect your rights regarding your personal information and provide multiple ways to exercise these rights:
1. Right to Access

  • Request a copy of all personal data we hold about you

  • Receive data in a commonly used, machine-readable format

  • Understand how your data is being processed

2. Right to Correction

  • Update inaccurate or incomplete personal information

  • Add supplementary information to your profile

  • Correct errors in your account details

3. Right to Deletion

  • Request deletion of your personal information

  • Right to be forgotten under applicable laws

  • Removal from marketing communications

4. Right to Restrict Processing

  • Limit how we use your personal information

  • Opt-out of certain data processing activities

  • Control data sharing preferences

5. Right to Data Portability

  • Export your data in a structured format

  • Transfer data to another service provider

  • Maintain ownership of your information

Third-Party Services and Integrations
Our website and SBIR Search Tool may integrate with various third-party services to enhance functionality and provide comprehensive services:
1. Website Platform and Hosting

  • Wix.com for website hosting and content management

  • Content delivery networks (CDN) for performance

  • Domain name services (DNS) providers

  • SSL certificate authorities

2. Analytics and Performance Monitoring

  • Google Analytics for website usage statistics

  • Custom analytics for SBIR tool optimization

  • Performance monitoring services

  • Heat mapping and user behavior tools

  • A/B testing platforms

  • Error tracking and debugging tools

3. Communication and Marketing Tools

  • Email service providers for newsletters and notifications

  • Customer relationship management (CRM) systems

  • Marketing automation platforms

  • Live chat and support ticket systems

  • Video conferencing tools for consultations

  • Calendar scheduling applications

  • SMS notification services (with consent)

4. Payment Processing

  • Secure payment gateways (Stripe, PayPal, etc.)

  • Invoice and billing management systems

  • Subscription management services

  • Financial reporting tools

5. Cloud Services and Storage

  • Cloud storage for document management

  • Backup and disaster recovery services

  • Computing resources for data processing

  • Database hosting services

6. Business Tools and Integrations

  • Project management platforms

  • Document collaboration tools

  • Electronic signature services

  • Time tracking and billing software

  • Accounting and bookkeeping integrations

7. Security and Compliance Services

  • Identity verification services

  • Fraud prevention tools

  • Security monitoring services

  • Compliance management platforms

8. SBIR-Specific Integrations

  • Government contract databases

  • Federal procurement systems

  • Opportunity tracking services

  • Compliance verification tools

All third-party services are carefully selected based on their privacy practices, security measures, and compliance with applicable regulations. We ensure that appropriate data processing agreements are in place with each service provider, and we regularly review these relationships to ensure they continue to meet our high standards for data protection.
Children's Privacy
Our SBIR Search Tool is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems.
International Data Transfers
As our services may be accessed globally, your information may be transferred to and processed in countries other than your country of residence. We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes:

  • We will update the "Last Updated" date at the top of this policy

  • We will notify you via email or through the SBIR Search Tool

  • We may request your consent for significant changes

  • Previous versions will be archived for reference

Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Make Ready Consulting / Make Ready Group
Email: privacy@make-ready-consulting.com
Phone: [Your Phone Number]
Address: [Your Business Address]
Data Protection Officer
Email: dpo@make-ready-consulting.com
We are committed to working with you to address any privacy concerns and will respond to all inquiries within 30 business days.
Additional Website-Specific Policies
Blog and Content Interactions
When you interact with our blog or other content on our website:

  • We may collect information about articles you read

  • Comments you post (if feature is enabled) will be visible to other users

  • Social media sharing activities may be tracked

  • Downloaded resources and whitepapers are logged

  • We may use this information to recommend relevant content

Testimonials and Success Stories

  • We may request permission to use your success story

  • Client testimonials are only published with explicit consent

  • You may request removal of your testimonial at any time

  • We will anonymize details upon request

Photography and Media

  • Photos from events may be used on our website

  • We will seek consent before using identifiable images

  • You may request removal of your image at any time

Forums and Community Features (if applicable)

  • Posts in public forums are visible to all users

  • We moderate content for inappropriate material

  • We are not responsible for information you share publicly

  • Private messages (if available) are encrypted

Cookie Policy Details
We use cookies and similar tracking technologies to improve your browsing experience on our website and SBIR Search Tool. Here's how we use different types of cookies:
Essential Cookies
These cookies are necessary for the website to function properly:

  • User authentication and login status

  • Shopping cart and checkout process

  • Security tokens and fraud prevention

  • Load balancing and server allocation

  • Basic user preferences

Performance and Analytics Cookies
These help us understand how visitors use our website:

  • Page views and navigation paths

  • Time spent on pages

  • Browser and device information

  • Error reports and performance data

  • A/B testing results

Functionality Cookies
These remember your choices and provide enhanced features:

  • Language and region preferences

  • Login information (if you choose)

  • Customized content settings

  • Accessibility preferences

  • Form field data (temporary)

Marketing and Advertising Cookies
With your consent, these cookies help us deliver relevant advertisements:

  • Interest-based advertising

  • Campaign effectiveness measurement

  • Remarketing to website visitors

  • Social media integration

  • Cross-device tracking

Managing Cookies
You can control cookies through:

  • Browser settings to block or delete cookies

  • Our cookie consent tool on first visit

  • Opt-out links in our emails

  • Privacy settings in your account

Note that blocking certain cookies may impact website functionality.

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